We ship the next business day after order confirmation. Delivery takes 1-3 business days after shipping (most orders arrive within 2 days). Note: No shipping on Fridays.

Absolutely! You'll receive a tracking number within 24 hours of shipping. Track via myturtle.store/tools/tracking or through email notifications

Contact us immediately via 👉 WhatsApp 👈 since we ship quickly. The sooner you contact us, the better chance we can update your address or change items before shipping.

Yes! We're proud to be Egyptian-made, supporting local craftsmanship with international artistic designs.

Yes! We accept returns on all products within 14 days of delivery, regardless of condition. Each order gets one post-purchase adjustment (refund OR exchange). Contact us via 👉 WhatsApp 👈

Log into your account, go to "Your Orders," click "Request Return," select items, and provide a reason. We'll review and email you instructions.

Our cotton items are durable but we recommend gentle washing to preserve the artistic designs. Specific care instructions are included with each item.

Contact us immediately! We guarantee product quality and will provide a full refund or replacement at no cost if you receive a damaged or defective item.

Use this text to answer questions in as much detail as possible for your customers.

No worries! Pre-order items will be included in our next production batch and shipped within 12 days maximum. You'll receive updates on your order status via Whatsapp.

Need to speak with a real person? Contact us directly via 👉 WhatsApp 👈. Our team is ready to help with any questions or concerns!

Contact us via 👉 WhatsApp 👈
While we specialize in artistic designs inspired by famous painters, we're always happy to discuss special requests!